{"id":4792,"date":"2022-03-25T09:00:03","date_gmt":"2022-03-25T00:00:03","guid":{"rendered":"https:\/\/mosh.jp\/magazine\/?p=4792"},"modified":"2025-07-25T18:22:24","modified_gmt":"2025-07-25T09:22:24","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/mosh.jp\/magazine\/news\/customer-satisfaction\/","title":{"rendered":"\u301096.4%\u304c\u6e80\u8db3\u3068\u56de\u7b54\uff01\u3011\u30cd\u30c3\u30c8\u3067\u30b5\u30fc\u30d3\u30b9\u304c\u58f2\u308c\u308bMOSH\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3002\u3055\u3089\u306a\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5f37\u5316\u306e\u305f\u30814\u6708\u306b\u65b0\u6a5f\u80fd\u5b9f\u88c5\u3092\u6c7a\u5b9a\uff01"},"content":{"rendered":"

\u30ea\u30ea\u30fc\u30b9\u65e5\uff1a2022\/03\/25<\/p>\n

MOSH\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u76ee\u9ed2\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u7c54 \u548c\u5f25\uff09\u306f\u3001 \u30cd\u30c3\u30c8\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u58f2\u308c\u308b\u500b\u4eba\u30d6\u30e9\u30f3\u30c9\u652f\u63f4\u30b5\u30fc\u30d3\u30b9\u300cMOSH<\/a>\u300d\u306b\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u5f37\u5316\u306e\u6a5f\u80fd\u30ea\u30ea\u30fc\u30b9\uff08\u203b1\uff09\u3092\u6c7a\u5b9a\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n

\u203b1)2022\u5e744\u6708\u672b\u5b9f\u88c5\u4e88\u5b9a<\/span><\/p>\n

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\"\"MOSH\u516c\u5f0fLINE\u306b\u5bc4\u305b\u3089\u308c\u305f\u304a\u5ba2\u3055\u307e\u306e\u58f0<\/span><\/div>\n

\u3053\u308c\u3089\u306e\u53d6\u308a\u7d44\u307f\u304c\u5b9f\u3092\u7d50\u3073\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u516c\u5f0fLINE\u3092\u901a\u3058\u3066\u611f\u8b1d\u306e\u8a00\u8449\u3092\u3044\u305f\u3060\u304f\u6a5f\u4f1a\u3082\u5897\u3048\u3001\u591a\u304f\u306e\u30af\u30ea\u30a8\u30a4\u30bf\u30fc\u3055\u3093\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u5f79\u7acb\u3066\u3066\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n

\u305d\u3057\u3066\u3053\u306e\u5ea6\u3001\u3055\u3089\u306a\u308b\u54c1\u8cea\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3057\u3001\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u300d\u3092\u5b9f\u65bd\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u8abf\u67fb\u7d50\u679c<\/h2>\n

Q.\u672c\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\"\"\u975e\u5e38\u306b\u6e80\u8db3<\/strong>\u300072.9%\uff08124\u4ef6\uff09<\/span>
\n\u6e80\u8db3<\/strong>\u3000\u3000\u3000\u300023.5%\uff0840\u4ef6\uff09<\/span>
\n\u666e\u901a<\/strong>\u3000\u3000\u3000\u3000\u00a0 2.4%\uff084\u4ef6\uff09<\/span>
\n\u4e0d\u6e80<\/strong>\u3000\u3000\u3000\u3000\u00a0 1.2%\uff082\u4ef6\uff09<\/span>
\n\u975e\u5e38\u306b\u4e0d\u6e80<\/strong>\u3000\u00a0 \u00a0 \u00a00%\uff080\u4ef6\uff09<\/span><\/p>\n

Q.\u4e0a\u8a18\u56de\u7b54\u3044\u305f\u3060\u3044\u305f\u7406\u7531\u306f\u306a\u3093\u3067\u3059\u304b\uff1f\uff08\u8907\u6570\u9078\u629e\u53ef\uff09
\n\"\"\u5bfe\u5fdc\u307e\u3067\u306e\u6642\u9593<\/strong>\u3000\u3000\u300067.6%\uff08115\u4ef6\uff09<\/span><\/span>
\n\u56de\u7b54\u5185\u5bb9\u306e\u7684\u78ba\u3055<\/strong>\u3000\u300062.4%<\/span>\uff08106\u4ef6\uff09<\/span><\/span>
\n\u56de\u7b54\u30fb\u5bfe\u5fdc\u306e\u4e01\u5be7\u3055<\/strong>\u300065.3<\/span>%\uff08111\u4ef6\uff09<\/span><\/span>
\n\u89aa\u3057\u307f\u3084\u3059\u3055<\/strong>\u3000\u3000\u3000\u300030.0%<\/span>\uff0851\u4ef6\uff09<\/span><\/span>
\n\u6c17\u8efd\u3055<\/strong>\u3000\u3000\u3000\u3000\u3000\u3000\u300028.8%<\/span>\uff0849\u4ef6\uff09<\/span><\/span>
\n\u8aa0\u5b9f\u3055<\/strong>\u3000\u3000\u3000\u3000\u3000\u3000\u300027.1%\uff0846\u4ef6\uff09<\/span><\/span><\/p>\n

Q.\u5468\u308a\u306e\u65b9\u306bMOSH\u3092\u52e7\u3081\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f
\n\"\"\u975e\u5e38\u306b\u305d\u3046\u601d\u3046\u3000\u3000\u3000<\/strong>33.5%\uff0857\u4ef6\uff09<\/span>
\n\u305d\u3046\u601d\u3046\u3000\u3000\u3000\u3000\u3000\u3000<\/strong>49.4%\uff0884\u4ef6\uff09<\/span>
\n\u3069\u3061\u3089\u3068\u3082\u8a00\u3048\u306a\u3044\u3000<\/strong>15.9%\uff0827\u4ef6\uff09<\/span>
\n\u601d\u308f\u306a\u3044\u3000\u3000\u3000\u3000\u3000\u3000\u00a0 <\/strong>0.6%\uff081\u4ef6\uff09<\/span>
\n\u5168\u304f\u305d\u3046\u601d\u308f\u306a\u3044\u3000<\/strong>\u3000\u00a0 0.6%\uff081\u4ef6\uff09
\n<\/span><\/p>\n